FAQs for Fashions Monster

About Our Products

  1. What types of leather products do you offer?
    We offer a wide range of high-quality leather products, including jackets, handbags, wallets, belts, and more for both men and women.

  2. Are your leather products genuine?
    Yes, all our products are made from premium-quality genuine leather to ensure durability and style.

  3. Do you offer custom leather products?
    Yes, we provide customization services for select products. You can contact us with your requirements for more details.

  4. How do I know my size?
    We have a detailed size guide available on each product page. Please refer to it to find your perfect fit.

Ordering and Payment

  1. How do I place an order?
    Simply browse our website, add your favorite items to the cart, and proceed to checkout.

  2. What payment methods do you accept?
    We accept major credit/debit cards, PayPal, and other secure payment methods.

  3. Can I modify or cancel my order after placing it?
    Orders can be modified or canceled within 24 hours of placement. Contact our support team for assistance.

Shipping and Delivery

  1. Where do you ship to?
    We offer worldwide shipping. Check our shipping policy for specific countries and delivery times.

  2. How long will it take for my order to arrive?
    Delivery times vary depending on your location. Typically, orders are delivered within 5-10 business days.

  3. How much does shipping cost?
    Shipping costs depend on your location and the weight of the products. Exact charges will be calculated during checkout.

Returns and Exchanges

  1. What is your return policy?
    We offer a 30-day return policy. Items must be unused, in their original condition, and with all tags attached.

  2. How do I initiate a return or exchange?
    Please contact our customer service team to begin the return or exchange process.

  3. Are there any items that cannot be returned?
    Customized or personalized items are non-returnable unless they are defective or damaged.

Product Care

  1. How do I care for my leather product?
    Avoid exposure to water and direct sunlight. Use a leather conditioner regularly to maintain its quality.

  2. Can I repair a damaged product?
    Minor scratches can often be fixed with leather polish. For significant damage, contact us for repair recommendations.

Customer Support

  1. How can I contact customer service?
    You can reach us through email at support@fashions-monster.com or via our contact form on the website.

  2. Do you offer discounts or promotions?
    Yes, we frequently run promotions and offer discounts. Subscribe to our newsletter to stay updated.

  3. Do you have a loyalty program?
    Yes, we reward our loyal customers with exclusive offers and points for future purchases.

  4. What if I receive a defective product?
    If you receive a defective product, contact us within 7 days of delivery for a replacement or refund.

  5. Can I track my order?
    Yes, once your order is shipped, you will receive a tracking number to monitor its status.